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Policies and Terms and Conditions (Effective Date: 10th May 2024) Last Update: 06th June 2024

1. Privacy Policy

Privacy Policy

Introduction: DevForge Software Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert URL], use our services, or interact with us.

Information We Collect:

  • Personal Data: Name, email address, phone number, payment information, etc.
  • Usage Data: IP address, browser type, operating system, pages visited, etc.

How We Use Your Information:

  • To provide, operate, and maintain our services
  • To improve, personalize, and expand our website
  • To communicate with you, including customer service and support
  • To process transactions and manage orders
  • To comply with legal obligations

Disclosure of Your Information:

  • With service providers to perform services on our behalf
  • To comply with legal obligations
  • In connection with business transfers (e.g., merger, sale)

Security of Your Information: We use administrative, technical, and physical security measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights:

  • Access: You can request access to your personal data.
  • Correction: You can request correction of inaccurate or incomplete data.
  • Deletion: You can request deletion of your personal data.
  • Objection: You can object to processing your data.

 

2. Terms of Service (Terms and Conditions)

Terms of Service

Introduction: Welcome to DevForge Software Solutions. These Terms of Service ("Terms") govern your use of our website and services.

Acceptance of Terms: By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Use of Services:

  • You must be at least 18 years old to use our services.
  • You agree to use our services for lawful purposes only.
  • You agree not to use our services to engage in any harmful or illegal activities.

Account Responsibilities:

  • You are responsible for maintaining the confidentiality of your account information.
  • You agree to notify us immediately of any unauthorized use of your account.

Intellectual Property:

  • All content on our website, including text, graphics, logos, and software, is the property of DevForge Software Solutions.
  • You may not use our intellectual property without our prior written consent.

Disclaimers and Limitation of Liability:

  • Our services are provided "as is" without warranties of any kind.
  • We are not liable for any damages arising from your use of our services.

Changes to Terms: We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website.

 

3. Refund and Cancellation Policy

Refund and Cancellation Policy

Introduction: At DevForge Software Solutions, we strive to ensure your satisfaction with our services. This Refund and Cancellation Policy outlines the conditions under which you can request a refund or cancel your services.

Refund Eligibility:

  • Refunds are available for services canceled within [insert number] days of purchase.
  • Refunds are not available for services already rendered or for digital products once downloaded or accessed.

Cancellation Process:

  • To cancel a service, please contact our support team at [insert contact information].
  • Provide your order number and reason for cancellation.

Refund Process:

  • Approved refunds will be processed within 5-7 business days.
  • Refunds will be issued to the original payment method used for the purchase.

 

4. Cookie Policy

Cookie Policy

Introduction: DevForge Software Solutions uses cookies to enhance your experience on our website. This Cookie Policy explains what cookies are, how we use them, and your choices regarding cookies.

What Are Cookies: Cookies are small text files stored on your device when you visit a website. They help us understand how you use our site and improve your experience.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly.
  • Performance Cookies: Collect information about how you use our website.
  • Functional Cookies: Remember your preferences and settings.
  • Targeting Cookies: Used to deliver relevant advertisements.

Your Choices:

  • You can control and delete cookies through your browser settings.
  • Disabling cookies may affect the functionality of our website.

 

5. Security Policy

Security Policy

Introduction: DevForge Software Solutions is committed to protecting the security of our systems and your data. This Security Policy outlines the measures we take to ensure security.

Security Measures:

  • Data Encryption: We use encryption to protect data in transit and at rest.
  • Access Controls: We implement strict access controls to limit access to your data.
  • Vulnerability Management: We regularly scan and patch our systems to address vulnerabilities.
  • Incident Response: We have an incident response plan to address potential security breaches.

Employee Training: Our employees receive regular training on security best practices and protocols.

Your Responsibilities:

  • Use strong passwords and keep them confidential.
  • Notify us immediately of any suspicious activity or potential security breaches.

 

6. Acceptable Use Policy

Acceptable Use Policy

Introduction: This Acceptable Use Policy ("Policy") sets forth the rules and guidelines for using the services of DevForge Software Solutions.

Prohibited Activities:

  • Engaging in illegal activities
  • Distributing malware or other harmful software
  • Spamming or sending unsolicited communications
  • Hacking or attempting to gain unauthorized access to our systems
  • Harassing or threatening others

Enforcement: We reserve the right to suspend or terminate accounts that violate this Policy.

Reporting Violations: If you become aware of any violations of this Policy, please report them to us at [insert contact information].

7. Service Level Agreement (SLA)

Introduction: This Service Level Agreement ("SLA") outlines the level of service you can expect from DevForge Software Solutions.

Service Availability: We guarantee 90% uptime for our services.

Response Times:

  • Support requests: 9AM - 10PM IST hours
  • Critical issues: All hours

Remedies: If we fail to meet the service levels outlined in this SLA, you may be eligible for [insert compensation or remedies].

Exclusions: This SLA does not apply to service interruptions caused by:

  • Scheduled maintenance
  • Factors outside our control (e.g., natural disasters, third-party service failures)

 

8. Intellectual Property Policy

Introduction: DevForge Software Solutions respects intellectual property rights and expects our users to do the same. This Intellectual Property Policy outlines our policies regarding intellectual property.

Ownership: All content on our website, including text, graphics, logos, and software, is the property of DevForge Software Solutions.

Use of Our Content: You may not use our content without our prior written consent.

Third-Party Intellectual Property: We respect the intellectual property rights of others and expect our users to do the same.

Reporting Infringement: If you believe your intellectual property rights have been infringed, please contact us at copyright@devforge.in

 

9. Accessibility Policy

Introduction: DevForge Software Solutions is committed to making our website and services accessible to all users, including those with disabilities.

Accessibility Standards: We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1.

Accessibility Features:

  • Alternative text for images
  • Keyboard navigable
  • Consistent navigation

 

10. GDPR Compliance Policy

Introduction: DevForge Software Solutions is committed to complying with the General Data Protection Regulation (GDPR) when processing personal data of EU citizens.

Data Protection Principles:

  • Lawfulness, fairness, and transparency
  • Purpose limitation
  • Data minimization
  • Accuracy
  • Storage limitation
  • Integrity and confidentiality

User Rights:

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object

Data Breach Notification: We will notify you and relevant authorities of a data breach within 72 hours if it poses a risk to your rights and freedoms.

11. Anti-Spam Policy

Introduction: DevForge Software Solutions is committed to combating spam and ensuring that our communications are relevant and valuable to our users.

Prohibited Activities:

  • Sending unsolicited emails or messages
  • Using deceptive subject lines or headers
  • Harvesting email addresses

Our Practices:

  • We only send emails to users who have opted in.
  • We include an unsubscribe link in all our emails.

Reporting Spam: If you receive unsolicited communications from us, please report them to spam@devforge.in

12. Non-Disclosure Agreement (NDA) Policy

Introduction: DevForge Software Solutions respects the confidentiality of proprietary and sensitive information shared with us by our clients and partners. This Non-Disclosure Agreement (NDA) Policy outlines our commitments and procedures for protecting confidential information.

Scope: This policy applies to all employees, contractors, and third-party partners who have access to confidential information.

Confidential Information:

  • Business plans
  • Financial data
  • Customer information
  • Intellectual property
  • Any other information designated as confidential

Obligations:

  • Confidential information will not be disclosed to unauthorized parties.
  • Confidential information will be used solely for the purpose for which it was provided.

Duration: Confidentiality obligations remain in effect until the information no longer qualifies as confidential or until otherwise agreed in writing.

13. Shipping Policy

Shipping Policy for Software Products

Introduction: At DevForge Software Solutions, we strive to provide efficient and timely delivery of our software products. This Shipping Policy outlines the terms and conditions related to the distribution of our software, including digital downloads and physical shipments.

Digital Software Delivery:

  • Instant Download:
    • Upon purchase, digital software products are available for instant download.
    • You will receive a confirmation email with a download link and activation instructions.

Physical Software Delivery:

  • Shipping Methods:

    • We offer standard, expedited, and overnight shipping options for physical software products.
    • Shipping methods may vary based on the destination.

  • Shipping Rates:

    • Shipping rates are calculated based on the weight, dimensions, and destination of the package.
    • Shipping charges will be displayed at checkout.

  • Processing Time:

    • Orders are processed within 4-5 business days.
    • Orders placed on weekends or holidays will be processed on the next business day.

  • Delivery Time:

    • Standard shipping: 4-6 business days.
    • Expedited shipping: 3-4 business days.
    • Overnight shipping: 1-2 business days.

  • Order Tracking:

    • Once your order is shipped, you will receive a confirmation email with tracking information.
    • You can track your order status through the provided tracking number.

Shipping Restrictions:

  • We currently ship to all over India.
  • Certain products may have shipping restrictions due to regulatory requirements.

Damaged or Lost Packages:

  • If your physical software package is damaged during shipping, please contact us immediately at support@devforge.in.
  • If your physical software package is lost, we will work with the shipping carrier to resolve the issue.

Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Refund and Cancellation Policy.

All items will be shipped from Business Address: 29-27-40/1, Surya narayana Street, Surya rao peta, Vijayawada, Andhra pradesh, India - 520002